Company Overview

Digital Auxilius, a leading provider of digital marketing, software development, and technology solutions, is looking for a Product Operations Analyst – Syncora to join its growing team.

Syncora is an in-house clinical study management platform designed to streamline feasibility, study start-up, and regulatory operations. As the platform continues to expand across internal departments and external clients, we are looking for a detail-oriented and proactive professional with 3–5 years of relevant experience in Business Analysis, Product Operations, Application Support, or Software Project Coordination.

The successful candidate will be responsible for managing day-to-day platform operations, supporting users, administering system configurations, gathering business requirements, and coordinating with product development and QA teams to ensure continuous platform improvement.

Job Description

• Act as the primary point of contact for Syncora users, handling day-to-day queries, troubleshooting issues, and ensuring timely resolution.

• Manage user onboarding, training sessions, and refresher training for internal departments and client teams.

• Administer user accounts, roles, permissions, workflows, study statuses, notifications, and other platform configurations.

• Gather, analyze, and document business requirements, change requests, and enhancement requests from relevant stakeholders.

• Translate business requirements into functional specifications, user stories, acceptance criteria, and process flows.

• Coordinate with developers to clarify requirements, monitor development progress, and ensure alignment with business expectations.

• Identify, investigate, and differentiate between user-related issues, configuration problems, and actual software bugs.

• Log, track, and follow up on bugs and enhancement requests through Jira.

• Collaborate with QA teams to validate bug fixes, new features, and product releases.

• Coordinate User Acceptance Testing (UAT) with relevant stakeholders and ensure feedback is incorporated.

• Maintain product documentation, user guides, SOPs, process flows, and release notes.

• Set up and maintain demo, training, and testing environments.

• Coordinate meetings, action items, and follow-ups between business users, product management, development, and QA teams.

• Monitor pending issues, enhancement requests, and deliverables to ensure timely completion.

• Provide regular updates to stakeholders regarding platform issues, ongoing developments, and product releases.

• Identify opportunities to improve platform usability, workflows, and overall operational efficiency.

Requirements and Skills

• 3–5 years of relevant experience in Business Analysis, Product Operations, Application Support, Software Project Coordination, or a similar role.

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, or a relevant field.

• Previous experience working with SaaS platforms, web applications, or enterprise software solutions.

• Understanding of Agile/Scrum methodologies and Software Development Life Cycle (SDLC).

• Hands-on experience with project and product management tools such as Jira and Confluence.

• Ability to write clear user stories, functional requirements, acceptance criteria, and process documentation.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent organizational skills, including multitasking, prioritization, and time management.

• Strong written, verbal, and presentation skills, with the ability to communicate effectively with technical and non-technical stakeholders.

• Ability to independently manage responsibilities, follow up on pending matters, and drive tasks to completion.

Preferred Qualifications:

• Experience in Clinical Research, Healthcare, Pharmaceutical, or CRO environments.

• Familiarity with clinical research workflows, including Feasibility, Study Start-up, Regulatory, and Site Management.

• Basic understanding of GCP, ICH-GCP, HIPAA, or 21 CFR Part 11.

• Experience with software testing, UAT, and application administration.

Perks and Incentives

• Market Competitive Salary

• 22 Paid Time Offs

• Free In-house Lunch Service

• On-the-Job Learning through Professional Learning Platforms

• Project and Performance-Based Bonuses

• Transport Allowance

• Best Performance Award Every Month

• Professional Growth and Development Opportunities

• Exposure to International Clients and Product Development

• Portfolio Building
   

• Working Days: Monday to Friday

• Shift Timings: 2:00 PM – 10:00 PM

• Reporting To: Product Manager

• Location: Karachi, Pakistan